Your order will typically be shipped either the same day or the next day.

If you would like to inquire about the status of your order, please feel free to contact us via the customer service window on our official website, or through Facebook @Axxzia Hong Kong and Instagram @Axxzia_hk.

We are happy to assist with changes to your order before it has been shipped. Please contact us through the customer service window on our official website, or via Facebook @Axxzia Hong Kong and Instagram @Axxzia_HK for any modifications.

Please note that once the package has been shipped, we are unable to make changes. We apologize for the inconvenience. In such cases, we recommend contacting the courier directly to request any changes.

We accept a variety of payment methods, including Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Alipay, and Alipay HK.

Unfortunately, we do not accept cash on delivery.

We offer free shipping and delivery service within Hong Kong.

For orders from other regions, the actual shipping fee will be displayed during checkout.

If you have any questions about shipping costs, feel free to contact us via the customer service window on our official website, or on Facebook @Axxzia Hong Kong and Instagram @Axxzia_hk.

We are unable to accept requests for specific delivery dates and times. However, if you wish to delay the delivery, please include your request in the "remarks" section during checkout, and we will do our best to accommodate it.

We regret to inform you that cancellations are not accepted once an order has been placed.

We regret to inform you that we cannot accept returns for opened products or products that are returned due to skin incompatibility.

We take great care in ensuring the quality of our products. However, if your product is damaged during shipping, please contact us and return the item to the specified address.

We will cover the return shipping costs and provide a replacement with a non-defective item.